This policy explains how xTool handles information submitted through website forms, product inquiries, service requests, and business communications. We collect only the information needed to respond to your request, plan a machine recommendation, support a customer account, or improve our website.
Submitted data may include name, company, email, phone, country, machine interest, project brief, material notes, and communication history. We may also receive basic website analytics such as page visits, browser type, referring page, and approximate region.
We use information to reply to inquiries, prepare quotes, route service questions, provide documentation, improve product guidance, and maintain business records. We do not sell personal information. We may share necessary details with authorized service partners when they are needed to support your request.
We retain business inquiry records for as long as needed to support the customer relationship, comply with legal duties, and improve service continuity. You may request correction or deletion of your information where local law provides that right.
We use reasonable administrative and technical safeguards for submitted information. No internet transmission is perfectly secure, so please avoid sending confidential product drawings or regulated personal data through a general inquiry form.